This
revised edition of Beyond Airline Disruptions is written to inspire existing
and aspiring leaders, regardless of their hierarchical rank, to think afresh
and act anew and to see an organisation as a flexible learning network that
needs constant fine tuning and occasional upgrades to keep up with complex and
dynamic changes in operational environment.
It
sets the framework for a new way of planning and for connected, adaptive,
decision making that learns from critical misalignment between strategy and
operations manifested through operational disruptions. This makes it
possible to consistently surface and address underlying causes behind
real-world problems allowing leaders to inspire changes where the increase in
passenger loyalty and lower cost come as natural consequences, resulting
in non-imitable advantage.
‘Thinking
and Managing Anew’ is a practical guide based on my diverse experience and
learning from system thinkers across industries. It is meant to
develop wayfinding skills by looking through the system rather than
from above it. This motivates people to get together,
bypassing procedures and structures that set them apart. It
is a leader’s guide to reality.
