Over the years, I’ve journeyed through the uncharted areas
of the airline business, discovering how the missing links between data,
people, and processes quietly fuel rising costs and passenger dissatisfaction.
Recognising these patterns has strengthened my resolve to uncover and address
the deeper systemic gaps that, once understood, can pave the way for a more
connected, resilient, and human-centred industry.
This journey led me to meet leaders who share the same curiosity, those willing to exchange their experiences spanning strategy, operations, and technology.
I’m sharing these conversations again at a critical time for the airline industry, which needs to broaden its understanding of the diverse and interrelated issues that are surpassing human abilities alone. Together, these insights point to the need for integrative, human-centred technology to make this transition less painful and far more meaningful. All that tuning to practice of Systemic Reality Check.
These interviews came at a time when I was looking for more down-to-earth, to-the-point insights while writing the second edition of ‘Beyond Airline Disruptions – Thinking and Managing Anew’.
