It will be interesting to see for how long will the heavily indebted major hub airlines manage to keep their status as too-big-to-fail, considering the difficulties they are facing to adapt to the new ways of thinking and work. The following article provides some real life insights into the hurdles imposed by habitual thinking and decision making in one of these airlines.The question is, for how long will the external investments be available to support the heavily indebted airlines if their operating losses continue to grow and service quality drop below limits of passenger tolerance?
Does changing the old habits really need to be so hard?
Certainly not for those open to learning and connecting with the real world. A good relationship with employees is crucial because it is the people who can minimise the undesired consequences of imperfect strategies if they are inspired and motivated to do so. As for the improvement, their collective feedback is indispensable.