It seems that the distinction between leaders and bosses has much to do with airline success or failure, and surely disruptions. Read the following quotes and find out if there is a difference between say, Herb Kelleher and Willie Walsh. Then do the same by classifying people on top of your organisation or, if you are at the top, examine yourself and change if necessary.
The boss drives his man. The leader coaches them. The boss depends upon authority; the leader on good will. The boss inspires fear; the leader inspires enthusiasm. The boss says ‘I’; the leader ‘we’. The boss fixes the blame for the breakdown; the leader fixes the breakdown. The boss says ‘go’; the leader says ‘let’s go’.
Leaders focus on the soft stuff. People. Values. Character. Commitment. A cause. All of the staff that was supposed to be too goo-goo to count in business. Yet, it’s the stuff that real leaders take care off first. And forever. That’s why leadership is an art, not a science.
It is always easier to dismiss a man than to train him. No great leader ever built a reputation on firing people. Many have built a reputation on developing them. Anonymus.