As software improves, the people using it may become less inclined to sharpen their own know-how. Applications that offer constant prompts and guidance can contribute to this; simpler, less “helpful” tools often push people to think, act, and learn more deeply.
Some years ago,
information scientists at Utrecht University in the Netherlands asked
participants to carry out complex analytical and planning tasks using either
rudimentary software with no assistance or advanced software offering extensive
support. The results were striking. Those using simpler tools developed better
strategies, made fewer mistakes, and built a deeper understanding of the work.
By contrast, those using more advanced software often found themselves
aimlessly clicking around when faced with difficulty. The very tools designed
to help had, in effect, short-circuited their thinking and learning.
Even the most
sophisticated software lacks the common sense, ingenuity, and judgment of a
skilled professional. Whether in cockpits, offices, or examination rooms, human
expertise remains indispensable. Insight, intuition, and real-world experience
learned over time cannot simply be replicated by algorithms, as Nicholas Carr
has argued.
In the airline
industry, this raises an important question: To what extent does an algorithmic
mindset, one that overlooks the dynamic, interconnected nature of airline business
contribute to rising losses, particularly those linked to disruptions in
planned operations?
Simplifying
complexity by focusing on the often invisible yet persistent systemic causes of
disruptions is an art. The true role of technology is to support this process by
making such realities visible, highlighting critical pain points, and enabling
timely, informed action to minimise the impact of disruptions.
This post was first
published 12 years ago. These days we have an opportunity to challenge the system complexity
at any level by taking AI as an enabler of human-centred technology. Systemic
Reality Check is designed to support this integrative process on the practical
side.
https://beyonddisruptions.blogspot.com/2023/07/cutting-through-complexity-practical.html
