"When there are too many layers people
are too far from the action, therefore they need KPIs, metrics, they need poor
proxies for reality. They don't understand reality and they add the
complicatedness of metrics"
"Complicatedness: this is your
battle, business leaders. The real battle is not against competitors. This is
very abstract. Where do we meet competitors to fight them? The real battle is
against ourselves, against our bureaucracy, our complicatedness."